Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at help@littlehavencloth.com.
General
We recommend to find a cloth diaper routine based on your water hardness and washer's abilities.
Typically you have two diaper washes followed by hanging dry or tumbling on low!
If you need help please make a post in our group and we would love to help you out.
Yes we are! Little Haven Cloth uses CPSC compliant materials in our diapers and inserts. In addition to being CPSC certified, Little Haven Cloth manufacturer's have the following certificates: Global Recycled Standard (GRS), OEKO-TEX standard 100, Supplemental Type Certificate (STC), The Global Organic Textile Standard (GOTS), Children's Products Safety Certificate (CPSC) and all silicone products are BPA Free, FDA Free, free of phthalates and approved by the U.S. Consumer Product Safety Act (2008).
To check follow this link and download the list! Your little one's safety is our top priority!
Orders
Due to the increased volume of orders we no longer allow order cancellations on any pre-sale items outside of a 24 hour window. If your order was placed less than 24 hours ago please contact our emails: help@littlehavencloth.com
If you are looking to cancel an in-stock order and the order was placed within 24 hours and not yet shipped, please e-mail us at: help@littlehavencloth.com
We are so sorry we made a mistake with your order! We are human so errors will occur. Please contact us at aly@littlehavencloth.com and we will fix this situation for you!
While you can, we ask that you do not. If you do your in-stock items will not ship until your pre-order can be fulfilled. This is due to calculation of shipping from USPS.
As long as orders have not been shipping you can message the business page or email help@littlehavencloth.com to add onto your order!
Pre-Orders
Pre-sales are done several weeks before product is expected to arrive. At Little Haven Cloth we let our Facebook Group help decide which prints will make it into a diapers and products!
We will do a pattern voting in the group followed by narrowing down. The pre-sale will open and a few weeks after it opens the order will be placed. Pre-sale will close when the shipment has passed customs.
Shipping
In-Stock diapers will ship within seven business days of purchase. Little Haven Cloth will do their best to get your item(s) shipped our as soon as possible and a shipping e-mail will be sent to confirm shipment has been made.
At this time Little Haven Cloth only ships to the USA, APO/FPO and Canada.
Shipping is calculated automatically by USPS based on the order's weight and location the package is traveling to. We do our best to keep shipping as low as possible